FAQs
General Questions
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How can I contact Pipetto?
You can reach us through our Contact Us page, or call us on +44 (0) 344 8548477 to speak to member of our team. We're here Mon - Fri 9am - 5pm.
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Where can I purchase Pipetto products?
Products can be purchased online on our website and on Amazon.
We also have numerous Pipetto stockists in the UK and around the world. Please visit our Store Locator page to find your nearest store.
Account Registration & Access
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How do I create an account with Pipetto?
Simply click on the ‘Sign In’ link at the top of the page on the right-hand side and you will be directed to the page where you can set up an account with us.
Shipping & Delivery
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How long will my order take to arrive?
Orders are processed Monday to Friday between 9am-5pm. Orders placed on the same day before 3pm will be sent out that day (or next working day, if on a weekend).
All domestic orders (UK, Channel Islands and N.Ireland) are sent out Royal Mail 1st Class devilvery. Please allow 1-2 working days for delivery.
All international orders will be sent out priority airmail, unregistered.
R.O.I (allow 3-5 working days for delivery)
Europe (allow 3-7 working days for delivery)
Rest of World (7–10 working days for delivery) -
How will I know when my order has been dispatched?
Once we have dispatched your order from our warehouse, we will send you a confirmation email to let you know your product is on its way to you. If you are in the UK, we will also include the tracking number.
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Can I check the status of my order myself?
A shipping confirmation will be emailed to you once your order has been dispatched.
If you have registered an account with us, you can log on and track the status of your order. Click here to login… Once you have logged in, you will be able to view your order by selecting ‘My Orders’ from the left-hand menu.
If you think your order may be lost, please contact us and a member of our customer care team will be happy to help.
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Do you deliver overseas?
Yes, we do. We ship all international orders using priority airmail service, unregistered.
If you require tracking, or expedited shipping for international orders, please contact us before placing your order or whilst you are placing your order to ensure your query is picked up before the order is dispatched.
Please note that it is the buyer’s responsibility to declare the items, as with untracked items there is no duty charged at the time of import.
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How long will my pre-ordered item take to arrive?
Any items on pre-order will be sent to you as soon as we receive them. Pre-order products will state an expected delivery time, however this may be subject to change due to circumstances beyond our control.
If you change your mind before your order is sent, you are welcome to amend your order for an alternative or cancel your order either by logging into your account or by contacting us directly.
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Where is my order?
Please ensure that you allow the delivery time indicated for UK and international shipments before contacting us.
If you have ordered your item for delivery within the UK, please check your email for an email from us entitled "Shipment Confirmation". If Next Day Delivery was selected, this email will also contain your tracking number, which you can use to locate your delivery with Royal Mail.
If you haven’t received your order yet and think it might be missing, please contact us on 0844 8548477 and a member of our customer care team will be happy to help.
Product Registration & Warranty
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What does the Pipetto warranty cover?
Pipetto products are made with the highest quality materials. Everything we make is built to last; if any product fails due to function as intended as a result of component or construction defects we will gladly offer a repair or replacement.
The warranty does not cover any damage caused by misuse or neglect, accidents, normal wear and tear, exposure to extreme temperatures, solvents, acids, water, or damage by common carrier. Due to the nature of the natural materials used in our products, we are unable to offer replacement or repair for the natural wear of materials.
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How can I make a warranty claim?
To make a warranty claim follow the two simple steps: 1. Go to Product Registration 2. Send an email with details and a photograph to support@zendesk.pipetto.com
If you submit your claim over the weekend we will be in touch the next following working day. Over holidays and busy periods this may be longer.
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I dropped my iPhone/iPad am I covered?We are sorry but we cannot replace cases that have been damaged accidentally such as dropping or submersing in water. We do not offer a guarantee that by using your Pipetto case your phone is 100% protected from damage caused by dropping your device. We also will not offer any compensation for damage to screens, casing or other iPhone or iPad components under our warranty scheme. No refunds will be offered for damaged cases due to neglect or misuse. This is in line with the Consumer Act 2015 and your consumer rights.
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What does 'Lifetime' mean, I'm confused?We offer a Lifetime Warranty for the duration of the use of your case. For most people who regularly upgrade their iPhone this is every 12 to 24 months. For iPad users this is 24 months and at our discretion thereafter. We won't replace your case if it's just naturally worn over time, we do design our cases to last and most customers benefit from our quality cases as we would expect ourselves over this period. Lifetime does not mean a persons Lifetime. Just as you would expect any other consumer goods such as a pair of leather shoes or washing machine, will wear out over time. We will replace your case if it develops a manufacturing fault during this time which causes the wear of the case to degrade unnaturally or faster than expected. We always strive to keep all our customers happy and do so inline with the Consumer Rights Act 2015 and Distance Selling regulations.
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I bought my case in a retailer - can you refund under warranty claim?We are very sorry but if you purchased your case at a retailer we cannot offer a refund for the item under our warranty scheme. Please contact the retailer directly and ask them to assist you.
Refunds & Exchanges
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How do I return an item?
We want every customer to be completely satisfied. If there’s a problem with your purchase or you feel the item wasn’t as you expected, check our Returns Policy or please call us on 0844 8548477 to speak to a member of our customer care team who will help you to process your return.
We’re happy to accept returns so long as you return the product(s) to us in the original condition and with its packaging within 14 days of the purchase date. We strongly advise that you obtain proof of postage, for your own cover in case any losses occur.
Returns received as "unwanted" after 14 days of the purchase date will not receive a refund for the postage costs. This is inline with Consumer Act 2015
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How will I know when you have refunded me?
We’ll notify you by e-mail of your refund once we’ve received and processed the returned item.
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Can I exchange my item?
We are not able to process exchanges at this time. Please return your unwanted product using our returns process or alternatively email our team support@pipetto.zendesk.com
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I have received an incorrect or faulty item, what should I do?
This doesn’t happen often but if something has gone awry, please contact us on 0344 8548477 and a member of our customer care team will be happy to help resolve this as soon as possible.
We will refund you the return charge paid if the item we sent you is incorrect or faulty.
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Can I return my Pipetto product if I bought it from a retail store or another online retailer?
If you purchased your Pipetto product from a retail store and would like to return it for a refund or exchange, please contact the reseller directly. We are only able to provide refunds for products purchased online.
Product Specifics
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Will Pipetto MacBook sleeves fit other computer brands?
We currently stock 13.3” and 15.4” MacBook Sleeves. While our sleeves are designed for MacBook Pro, they will also fit other laptops with the following dimensions.
13.3” Sleeve (Internal Dimensions: 24.5cm (H) x 33cm (W) x 3cm (D))
15.4” Sleeve (Internal Dimensions: 26cm (H) x 38cm (W) x 3.25cm (D))
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Do your iPhone cases fit both iPhone 4 and iPhone 4S?
Our iPhone 4 cases are compatible with both versions of 4 and 4S. The only difference between the iPhone 4 and 4S is the slight change in positioning of the mute button and our cases have been designed to accommodate for this.
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Are Pipetto iPad 2 cases compatible with iPad 3?
Yes, our cases are designed to fit both iPad 2 and 3. However, due to the change in the way Apple modified the sleep function of iPad 3, we can not guarantee the auto on/off sleep function of our iPad 2 cases will be compatible with iPad 3.
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Are Pipetto iPad 3 cases compatible with iPad 2?
Yes, in both fit an function.
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Do your iPad Mini 4 cases fit Mini 1, 2 or 3 and vis versa?Our iPad Mini 4 cases WILL NOT fit iPad Mini 1, 2 & 3 devices. Our iPad mini 1, 2 & 3 cases DO NOT fit iPad Mini 4 devices. There are differences in both size and the placement of buttons which mean these cases are not compatible. Please check which iPad Mini device you own before placing your order.
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What is ‘sleep-function’?
Our cases use invisible internal technology that puts your iPad 2 & 3 on ‘sleep’ mode when closed, to help extend your battery life.
For our cases to be able to do this, please ensure you have enabled this in your iPad’s ‘General Settings’.
