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Shipping & Delivery

  • How long will my order take to arrive?

    Orders are processed Monday to Friday between 9am-5pm. Orders placed on the same day before 3pm will be sent out that day (or next working day, if on a weekend).

    All domestic orders (UK, Channel Islands and N.Ireland) are sent out Royal Mail 1st Class devilvery. Please allow 1-2 working days for delivery.

    All international orders will be sent out priority airmail, unregistered.

    R.O.I (allow 3-5 working days for delivery)
    Europe (allow 3-7 working days for delivery)
    Rest of World (7–10 working days for delivery)

  • How will I know when my order has been dispatched?

    Once we have dispatched your order from our warehouse, we will send you a confirmation email to let you know your product is on its way to you. If you are in the UK, we will also include the tracking number.

  • Can I check the status of my order myself?

    A shipping confirmation will be emailed to you once your order has been dispatched.

    If you have registered an account with us, you can log on and track the status of your order. Click here to login… Once you have logged in, you will be able to view your order by selecting ‘My Orders’ from the left-hand menu.

    If you think your order may be lost, please contact us and a member of our customer care team will be happy to help.

  • Do you deliver overseas?

    Yes, we do. We ship all international orders using priority airmail service, unregistered.

    If you require tracking, or expedited shipping for international orders, please contact us before placing your order or whilst you are placing your order to ensure your query is picked up before the order is dispatched.

    Please note that it is the buyer’s responsibility to declare the items, as with untracked items there is no duty charged at the time of import.

  • How long will my pre-ordered item take to arrive?

    Any items on pre-order will be sent to you as soon as we receive them. Pre-order products will state an expected delivery time, however this may be subject to change due to circumstances beyond our control.

    If you change your mind before your order is sent, you are welcome to amend your order for an alternative or cancel your order either by logging into your account or by contacting us directly.

  • Where is my order?

    Please ensure that you allow the delivery time indicated for UK and international shipments before contacting us.

    If you have ordered your item for delivery within the UK, please check your email for an email from us entitled "Shipment Confirmation". If Next Day Delivery was selected, this email will also contain your tracking number, which you can use to locate your delivery with Royal Mail.

    If you haven’t received your order yet and think it might be missing, please contact us on 0844 8548477 and a member of our customer care team will be happy to help.


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