Shipping & Delivery
Standard Delivery Time
Our products are all shipped from the UK and processed Monday to Friday, between 9am-5pm.
Orders placed before 3pm will be sent out the same day (or next working day, if on a weekend).
Orders placed after 3pm will be sent on the next working day.
UK Shipments
• If the order value is under £49.99 in value, shipping options are Standard Untracked (£5.99) or Express (£7.95).
• If the order value is over £49.99 in value, shipping options are Free Standard Tracked or Express (£7.95).
Est Delivery time for UK Express is 1 to 3 business days.
Est Delivery time for UK Standard is 2 to 4 business days.
European Shipments
• If the order value is under £49.99 in value, shipping options are Standard (£9.95).
Est. Delivery time for this service is 2 to 11 business days.
• If the order value is over £49.99 in value, shipping options are Express International (£14.95).
Est. Delivery time for this service is 2 to 7 business days.
International Shipments
• If the order value is under £49.99 in value, shipping options are Standard (£9.95).
Est. Delivery time for this service is 3 to 17 business days.
• If the order value is over £49.99 in value, shipping options are Express International (£19.95).
Est. Delivery time for this service is 2 to 11 business days.
Duties & Taxes
Please note it is the buyers responsibility to declare the items and cover all local duties and taxes. Duties & taxes are beyond our control as they are set by the local Customs Authority in the destination country and depend on a number of factors, such as:
• Country/location of origin of the purchased product
• Local VAT rates
• Local import taxes
• Local clearance and/or handling fees
We are only able to refund items that have been returned due to non-payment of duties & taxes once the goods have arrived back at our warehouse. (Please note, this time frame varies from carrier to carrier but can take up to 90 days).
Tracking
For Express Shipping: Tracking numbers will be automatically emailed to you once your order has been dispatched. (You can check if you have selected Standard or Express on your order confirmation.)
For Standard Shipping:
• If the order value is under £49.99 in value, your order will be sent Standard Untracked via Royal Mail and you will not receive a tracking number.
• If the order value is over £49.99 in value, your order will be sent Free Standard Tracked via Royal Mail and you will receive a tracking number.
For any further queries, or if you think you order may have gotten lost, please contact us.
Refunds
We want every customer to be completely satisfied.
If there’s a problem with your purchase or you feel the item wasn’t correctly described, please email us and let us know what the problem was so we can try and resolve it. If you just prefer to return it for a refund, simply return your order using our returns portal within 14 days of receipt.
All unused returns must be received back within 30 days, in its original packaging and condition, for a refund. Unfortunately, we are unable to refund Shipping and handling charges as these are direct costs.
Please allow 5-7 business days for processing of the refund.
Where we Ship:
UK & Northern Ireland
Europe (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden)
Rest of World (Australia, Canada, Guernsey, Hong Kong SAR, Iceland, Isle of Man, Israel, Japan, Jersey, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, Taiwan, Thailand, United Arab Emirates, United States, Vietnam)
Please note, due to the unreliability of local delivery services and other extenuating factors, we regret that we’re unable to ship to the following countries: Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Indonesia, Iraq, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Macau SAR China, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Macedonia, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Qatar, Réunion, Russia, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Saint Martin, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Sudan, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.
If you'd like to equire about shipping to one of these countries to our list, please contact us.