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Refunds & Exchanges

  • How do I return an item?

    We want every customer to be completely satisfied. If there’s a problem with your purchase or you feel the item wasn’t as you expected, check our Returns Policy or please call us on 0844 8548477 to speak to a member of our customer care team who will help you to process your return.

    We’re happy to accept returns so long as you return the product(s) to us in the original condition and with its packaging within 14 days of the purchase date. We strongly advise that you obtain proof of postage, for your own cover in case any losses occur.

    Returns received as "unwanted" after 14 days of the purchase date will not receive a refund for the postage costs. This is inline with Consumer Act 2015

  • How will I know when you have refunded me?

    We’ll notify you by e-mail of your refund once we’ve received and processed the returned item.

  • Can I exchange my item?

    We are not able to process exchanges at this time. Please return your unwanted product using our returns process or alternatively email our team

  • I have received an incorrect or faulty item, what should I do?

    This doesn’t happen often but if something has gone awry, please contact us on 0344 8548477 and a member of our customer care team will be happy to help resolve this as soon as possible.

    We will refund you the return charge paid if the item we sent you is incorrect or faulty.

  • Can I return my Pipetto product if I bought it from a retail store or another online retailer?

    If you purchased your Pipetto product from a retail store and would like to return it for a refund or exchange, please contact the reseller directly. We are only able to provide refunds for products purchased online.


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